RETURN POLICY
This policy explains how returns, refunds and product claims are handled.
Returns
To request a return, contact:
You must contact us within 14 days of receiving your order. After notifying us, the item must be returned within a further 14 days.
Include your order number and wait for return instructions before sending anything back. UK online customers must be informed of this cancellation period.
Return condition
All returned items are inspected.
Items should be returned:
- unworn, unwashed and unaltered;
- clean and free from stains, marks, odours, hair or other signs of use;
- with original tags attached; and
- with original packaging where reasonably possible.
We do not provide refunds for damage, wear, staining, contamination, alteration or deterioration caused by the customer after delivery.
If customer handling has reduced the item’s value, we may deduct an amount equal to that reduction from the refund. Where an item has lost all or substantially all of its value, little or no product refund may be payable.
Any deduction will reflect the actual loss in value rather than operate as an automatic penalty. UK regulations permit deductions where excessive customer handling diminishes the value of returned goods.
This does not apply where the item was faulty, damaged, incorrect or materially different from its description when supplied.
Return postage
Unless the item was faulty, damaged or incorrect when supplied, return postage is the customer’s responsibility.
Use a tracked service and keep proof of postage. We are not responsible for a returned parcel before it reaches us.
International returns
Customers returning an order from outside the United Kingdom are responsible for arranging and paying for return delivery unless the item was faulty, damaged or incorrect when supplied.
The parcel must be declared accurately to the carrier and customs authorities as returned goods. Follow all return instructions and complete the customs documentation correctly.
Do not falsely declare the parcel as a gift, a new sale or as having no value. The declared value and description must be accurate.
The customer is responsible for customs duties, import taxes, carrier fees or handling charges caused by:
- incorrect or incomplete customs documentation;
- failure to identify the parcel as returned goods;
- unpaid charges attached to the return; or
- failure to follow the return instructions provided.
If a return arrives with charges payable, we may refuse delivery or pay the charges and deduct them from the refund where legally permitted.
A refund will be finalised once the returned item has been received, inspected and any return-related customs or carrier charges have been established.
Original customs duties, import VAT and carrier handling fees paid in the destination country are not refunded by MischiefByMischief. Customers may need to apply directly to their local customs authority or delivery company for any available repayment. UK guidance confirms that customers returning imported goods may be able to apply for repayment of VAT or Customs Duty.
Returned Goods Relief may sometimes reduce charges when goods are re-imported into the UK, but eligibility depends on the circumstances and correct customs procedures.
Refunds
Returned items must be received and inspected before a refund is approved.
Any refund due will be issued to the original payment method.
Refunds are normally processed within 14 days of receiving the returned item, or receiving acceptable evidence that it has been sent back where applicable.
Where required, the original standard delivery charge will also be refunded. Additional amounts paid for express or upgraded delivery are not normally refundable.
Any lawful deductions for loss in value, unpaid return charges or customs costs will be explained when the refund is processed.
Your bank or payment provider may take additional time to display the refund.
Exchanges
We do not currently offer direct exchanges.
To obtain another size or product, return the original item and place a new order, subject to availability.
Faulty, damaged or incorrect items
Contact help@mischiefbymischief.com as soon as possible if an item arrives:
- faulty;
- damaged;
- incorrect; or
- materially different from its description.
Include your order number and a clear explanation of the issue.
Claims and evidence
We may request reasonable evidence before issuing a refund, replacement or other resolution.
This may include:
- clear photographs or video of the item;
- photographs of the packaging and shipping label;
- tracking or delivery information;
- proof of purchase; or
- return of the item for inspection.
Evidence must accurately represent the item and the issue being reported.
False, altered, fabricated, misleading or AI-generated evidence may result in the claim being refused.
We may investigate suspected fraudulent or abusive claims and request further information where reasonably necessary.
This does not affect statutory rights relating to genuine faults, damage, incorrect items or misdescribed goods.
Items that cannot normally be returned
Unless faulty, damaged or incorrect, the following cannot normally be returned:
- personalised or made-to-order products;
- sealed hygiene-sensitive products once opened; and
- items damaged, worn, washed or altered after delivery.
Refused or unclaimed parcels
If a parcel is returned because it was refused, left unclaimed, sent to an incomplete or incorrect address, or because customs or import charges were not paid, any refund will be considered once the parcel reaches us and has been inspected.
Original delivery costs and any return, customs, carrier or handling charges may be deducted where legally permitted.
Contact
For returns and refund enquiries:
Purchases and return requests are also subject to our Terms.
Last updated: 2 August 2026